Contact Support
We aim to reply within 15 minutes on WhatsApp during business hours, and under 4 hours on email.
WhatsApp (fastest)
Click the green bubble in the bottom corner of any Syriana page — or message us directly:
📱 +447477211088 (replace with your production number)
Good for: - Quick questions - Billing clarifications - Provisioning hiccups - "Where is X?" questions
Good for: - Complex technical issues - Anything that needs screenshots or long descriptions - Legal / compliance requests (DPA, GDPR, etc.)
Specialised addresses:
- [email protected] — billing & invoice questions
- [email protected] — security disclosures
- [email protected] — contracts, DPAs
Business hours
Monday – Friday, 09:00 – 18:00 UTC+3 (Damascus / Riyadh / Istanbul).
Outside these hours: - Critical production incidents handled 24/7 via on-call rotation. - For urgent after-hours issues, put "URGENT" in the WhatsApp message subject — it pages the on-call engineer.
Response times
| Severity | Target first response |
|---|---|
| Critical (production down, data loss risk) | 30 min |
| High (major feature broken) | 2 hours |
| Normal (questions, small bugs) | same business day |
| Low (feature requests) | 3 business days |
Before you contact us
To get help faster, please include:
- Your account email
- The instance subdomain (e.g. your-company-123.sy-ft.net)
- What you expected to happen
- What actually happened (screenshot if possible)
- Browser & OS
Security disclosures
If you think you found a security vulnerability, please do not post
publicly. Email [email protected] and we'll acknowledge within 24
hours. We welcome responsible disclosure and recognise contributors on
our security page.
Follow us
- Website: https://syriana.software
- Status: https://status.syriana.software
- LinkedIn: https://linkedin.com/company/syriana-software
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