Activating Your Subscription

What "activation" means

After you pay, three things happen in the background — usually in under 60 seconds:

1. Subscription flips to Active — shown in your portal header.
2. Instance is provisioned — we create a fresh isolated database, initialize Odoo, enable the apps included in your plan, and attach SSL to your login URL.
3. Welcome email lands in your inbox with the login link and a one-time admin password.

Direct purchase (Stripe)

• The moment Stripe confirms payment, our server receives the webhook and activates your subscription automatically.
• You'll see a green "Activated" toast on the portal, and the provisioning progress widget appears on the dashboard.
• Clicking Open Instance takes you straight to the Odoo login.

If you paid and still see Draft, click Activate Subscription on the Billing page — the system will recognise your paid invoice and complete activation on the spot.

Microsoft Marketplace

• After you click Configure account in Azure and set your password, we exchange a token with Microsoft to confirm you.
• Microsoft expects us to "activate" the subscription within minutes — we do this automatically the moment you complete the form.
• Your instance is created in parallel.

First login

1. Open the link in the welcome email (also visible in the portal under Instances → Open).
2. Enter the admin email and the one-time password.
3. You'll be asked to set your real password and optionally enable 2FA — we strongly recommend turning 2FA on immediately.
4. Odoo opens on the Discuss / home screen. Start by installing the apps you need from the Apps menu.

Troubleshooting

Next: Using your instance →